Return Policy

IN STORE PICKUP:

If you selected in store pickup at checkout, you have two days from when you receive your pickup notification email to receive a full refund and one extra day for a store credit.

After that the Item is final sale.

Please note we cannot be held responsible for any orders left unclaimed in our store.

After 60 days, any unclaimed items will be donated.

ONLINE RETURNS:

We want you to be completely satisfied with your order. If for any reason you are not satisfied with your order we’d be happy to accept your return on any FULL PRICE merchandise. Returned merchandise must be unworn and in the same condition as received.

THERE IS A $3.50 (PER ITEM) RESTOCKING FEE ON ANY ORDER.

THERE IS A $7.50 (PER ITEM) RESTOCKING FEE ON RETURNS TOTALLING OVER $400.

We cannot accept returns after the holidays that were purchased before the holidays.

We try to maintain our inventory as accurately as possible, however, if we are out of stock of any item we will refund you on your item and ship out the rest of your order.

You have 7 days from when you receive your order (as per the tracking) to return and have it back in our store for a full refund.

Refunds will be issued to the original form of payment, less any shipping charges and a restocking fee per returned item.

The sale becomes final 7 days after delivery. Returns received after the 7-day window cannot be accepted, and no exceptions will be made for late returns.

Please note that we cannot be responsible for delays caused by shipping carriers. All returns must arrive within the return window.

All item sold on sale are considered FINAL, and are not eligible for return or exchange. Items purchased using a discount code of 20% or greater are also considered final sale and cannot be returned or exchanged. Orders placed using an exchange or store credit are final sale as well.

STARTING A RETURN:

Please include your packing slip inside when packaging your return.

To return your product, simply mail your return to:

Marbella Shoes Returns
232 Terhune Ave
Loading dock 6 
Passaic, NJ 07055 USA

REFUNDS:

Once your return has been received and inspected, we will send you an email confirming its arrival and letting you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 14 days from the date we receive your return for your refund to be processed for eligible full-priced items.